TRAINING & DEVELOPMENT
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Johnson Security Services ensures that’s its employees are provided with the opportunities for career development and
succession planning, while at the same time expecting the employees to take responsibility for their own growth and development. The training needs are identified in various ways, namely client needs, operational requirements, and through our performance management system.
INDUCTION
The aim of the induction program is to bridge the gap between the knowledge personnel obtained when they did their PSIRA
registered training courses and what is practically expected in the industry and on-site. The secondary function of induction is to motivate and orientate the employees into the Johnson Culture. This, in turn, will contribute towards the minimisation of staff turnover and customer satisfaction. The training consists of both theory and practical training with various assessments being completed throughout the two weeks. When the officers are handed over to Operations they undergo further on-site training.
TOPICS COVERED
During our security guard training program, you can typically expect the following topics to be covered.
1. COMPANY ORIENTATION
2. POLICIES & PROCEDURES
3. PERSONAL HYGIENE & WELLNESS
4. BASIC FINANCE
5. LEGAL ASPECT
6. OBSERVATION
7. GUARDING & PATROLLING
8. HANDOVER & TAKEOVER
9. LOST PROPERTY
10. REPORTING FOR DUTY
11. ACCESS CONTROL
12. SEARCHING
13. ADMINISTRATION
14. WRITTEN REPORTS & STATEMENTS
15. BASIC TELEPHONE & RADIO COMMUNICATION
16. ROLE IN EMERGENCY
17. BASIC FIREFIGHTING
18. CUSTOMER SERVICE
19. SYSTEMS (BLOODHOUND / AT THE GATE)
20. SITE SPECIFIC
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STUDY ASSISTANCE (LEARNERSHIPS / BURSARIES / INTERNSHIPS)
Johnson Security Services encourages the continuous development and training of all its employees and will consider providing financial assistance to employees who want to further their studies in the event that the direction of study is in line with their current position, or future role within the company.
REFRESHER TRAINING
To ensure our Security maintains a high level of productivity and proficiency, we encourage ongoing training by running on-the-job training sessions and various Refresher Training Modules.
SUPERVISORY TRAINING
Our Supervisors remain at the core of our leadership chain. They have the greatest impact on our largest number of
employees.
TRANSITION FROM WORKER TO LEADER
SETTING GOALS
ROLE OF FIRST LINE MANAGER
COMMUNICATIONS
PLANNING
DISCIPLINARY PROCEDURES
TIMESHEET / PAYROLL
DELEGATION
FEEDBACK
COMMON MISTAKES TO AVOID
BUILDING TEAMS
PERFORMANCE MANAGEMENT
TEAM GOALS
MEETINGS
LEADING DIVERSE TEAMS
WRITTEN COMMUNICATIONS
LEADERSHIP STYLES
TIME MANAGEMENT
Our Supervisor Training is therefore designed to develop our Supervisors’ confidence and to provide them with the necessary skills and tools to manage the performance of their team members while giving them the skills for career enhancement. Our Management Courses are aimed at growing our Managers to gain the skills needed for career enhancement, while at the same time helping our organisation improve efficiency, reduce risk, and deliver a competitive advantag
MANAGEMENT
TRAINING
PRESENTATION SKILLS
DISCIPLINE
TEAM-BUILDING PRACTICE
TIME MANAGEMENT
DECISION MAKING
MANAGING POOR PERFORMANCE
COACHING AND DELEGATING
GOAL SETTING
FINANCE
PLAN, DO AND REVIEW
PERFORMANCE DISCUSSIONS
COMMUNICATIONS
ATTRACTING AND RETAINING TALENT
FEEDBACK
PROBLEM SOLVING
EMOTIONAL INTELLIGENCE
MANAGING CONFLICT
SERVICE DELIVERY
SALES
TEAM BUILDING
SAFETY TRAINING
Basic Health and Safety, Firefighting, Role in Emergency and First Aid is covered in our 10-day Induction Programme. Further in-depth safety training is scheduled based on the legislative requirement and client requests.
• Education through the various Wellness Training Modules (example: TB/HIV Awareness, You are What You Eat,
Diversity Training)
• Promoting physical fitness: we have a gym on-site
• Trauma support and counselling provided
• Regular climate surveys to identify focus areas to improve on
• Employee of the Month is an opportunity for us to single out a star employee for the month
• Supervisor Bonuses
• Site Attendance Bonuses